When will my cash back be confirmed?
- What are the cash back statuses and how to find out the current one?
- How can I see the status of cash back in the personal account on the site?
- How can I see the status of cash back in the personal account in the mobile app?
- How long does cash back take to be confirmed?
THE TOPICS COVERED IN THE ARTICLE:
What are the cash back statuses and how to find out the current one?
Cash back can have only 3 statuses:
"Pending" - the cash back for this order has been successfully traced and credited to your personal Megabonus account. It is awaiting confirmation from the online store. As a rule, this is the first status, and later it changes to one of the other two.
"Confirmed" - a confirmation of the successful redemption of the goods has been received, and the cash back amount has been transferred from the pending balance to the "Wallet". When the minimum amount is reached, you can request a withdrawal of funds. The button "Withdraw funds" in this case will turn yellow and will be available for clicking.
“Declined” - cash back receives this status if the order was canceled or the conditions of the selected online store weren’t met.
If a user accumulates a sufficient number of such orders, this can be considered as a signal of abuse of the service. Such situations spoil our relations with partners, so we ask you to hold responsibility for your actions. Our site uses a variety of options, so use them for additional income.
You will receive notifications to 🔔 every time statuses change, and push-notifications if they are enabled. You can check cash back statuses in your personal account in the “My cash back” section.
How can I see the status of cash back in the personal account on the site?
1.To do so, open the side menu by clicking the icon in the upper left corner:
2.Select "My cash back" from the options that appear.
3.If the cash back list is very long, use filters: by date of the order, store, type of income or status. You can use several filters at once: for example, store + type of income or store + status.
How can I see the status of cash back in the personal account in the mobile app?
1.Cash back is filtered by income type by default in the mobile app. Look through the list by taping the button:
2.Cash back status is displayed to the left from order numbers and understood intuitively: green tick – confirmed, grey clocks – pending, red cross – declined. Tap on cash back for the order to see details.
3.You can use filters by status, date and store in this section. Tap the funnel icon in the top right corner of the screen to set a filter. After you choose the required filter, tap the yellow “Show (…) purchases” button.
How long does cash back take to be confirmed?
Stores have different cash back confirmation terms. You can check it in the store’s conditions.
Click the store’s card to watch the details. Find information on confirmation terms and remember when you received the order.
Cash back confirmation term starts when the product was delivered or service provided.
Confirmation terms are influenced by:
- Warranty terms for some products on AliExpress can be longer. This applies to goods that require thorough inspection: electronic appliances, fur products etc.
💡 If you confirm delivery of the order on AliExpress, then cash back will also be confirmed faster. To do this, find the required order in the section "My orders" you need to find the one you need and click opposite it on the confirmation button.
- A lot of orders are placed during seasonal sales, so stores can experience a high load. This is why cash back may be confirmed with delay.
Contact us if cash back conformation terms are exceeded. We will reach out to our partners to figure out the issue.