How do I contact customer support service?
What are the ways and how do you find them?
If necessary, contact Megabonus customer support service. You can use one of the methods to do so:
You can find it yourself at the very bottom of any section page, the point is called "Ask a question":
- Email: firstname.lastname@example.org
You can write to us from any email address, but make sure you use the one you registered with.
You can also find them by typing Megabonus into a search engine.
- Live chat.
It can be found at the bottom of the page under the sections "Payout history", "My wallet", "Income from friends" and "History of clicks".
Simply click on the ''Email us, we're online!'' checkbox at the bottom right and start communicating with the support team.
Customer support service hours.
The official working hours of customer support service are 9am to 7pm Moscow time on weekdays. We also try to answer messages on weekends, but without time restrictions. Live chat is only available on weekdays.
Response time is approximately 24 hours, but during working hours the matter is resolved much faster.
All messages are answered on a first-come, first-served basis by our specialists. Therefore there may be delays in answering messages on weekends, public holidays and during sales on AliExpress.
How do I choose how to contact customer support service?
What should I write in the appeal?
You can contact the customer support service for all kinds of questions, but some information can always be found in the "Help" section. There are a variety of articles on how the site works. You can find the information you need if you start typing in keywords. You can give each article a "dislike" or a "like" if it was of no help or if it helped you solve the problem.
If you can't find the answer to your question, choose the most convenient way to communicate.
In your letter, try to describe in as much detail as possible what is going on and what is particularly worrying about it. If possible, attach screenshots. You can use arrows or any other way to highlight the necessary fragment.