Why can't I confirm the payment details?
- How do I know that the payment details have been successfully confirmed?
- Why can't I confirm the payment details?
THE TOPICS COVERED IN THE ARTICLE:
How do I know that the payment details have been successfully confirmed?
You will see a clock icon next to the number meaning that you need to confirm the payment details, and a green checkmark next to the number meaning that the details have been successfully confirmed.
The confirmed payment details are placed at the beginning of the row, followed by those awaiting the confirmation. The last will be the ones where the details have not been added.
Why can't I confirm the payment details?
This could be for one of two reasons:
- The confirmation link is out of date. When you change the payment details, an email is sent with an embedded link. Its lifetime is 8 hours. If you press the “Confirm” button later, it will no longer work.
How to solve this issue? You need to request confirmation of payment details again. To do this, follow the instructions on the website.
- There are too many requests to change details at one time. It happens if you receive a request to change the payment details without confirmation, and then try to return to the old requests.
How to solve this issue? You need to delete the details and confirm it. Next you should enter new data and confirm the change.
- I didn't receive an email to confirm payment details.
How to solve this issue? You might not receive the email for a number of reasons. All of them are described together with the solutions and one of the points is sure to help you understand why there is no email.