How do I take a screenshot for “Cash back isn’t displayed” form?

We often ask our users to take screenshots from AliExpress. It’s an important part of the process because the information on the screenshots is vital for finding out why your cashback wasn’t credited.

Here’s How to take a screenshot for the form.

There are two ways to take a screenshot:
  • Download a screenshot taking software (LightShot or similar software).
Click Print Screen button and choose the area you’d like to take a screenshot.
Save the image and dowmload it to Cash back isn't displayed form
If we asked you for a full-sized screenshot, please use  FireShot it has the function to make these.
  • If you don’t want to use any additional software, please press Print Screen button (PrntScrn, PrtScn, PrtScr or PrtSc). Open any editing program, like Paint for example. Choose Edit, then Paste. 
If you want to take a screenshot via your phone, please read the instruction for  Android or  iPhone.

How should my screenshot look?

Your screenshot should contain the following information:
- Order number
- Date and time of the order
- The amount and the price of your order(s).
- A total amount.
You can find the following information in your AliExpress account in “My orders.”
Here’s a sample screenshot:

We might ask for an additional screenshot in case we need some specific information, or the quality of the screenshot is bad.

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