Why my cash back is not credited?

Cash back for the purchase can be credited later, there is no need to worry. The average time for cash back to get credited is displayed on the store's card.

Please remember that during big sales stores and trading platforms receive heavy traffic. That's why cash back is displayed in your account with some delay. As soon as we receive any information, we inform users in the "My cash back" section. To participate in sales, please carefully read their terms and follow the instructions. It will help to get the biggest profit!

When the average time for cash back to get credited is over, please check your profile again – it is possible that the cash back notification hasn't come yet or you haven’t noticed it. If cash back is still not credited, please try to remember step by step what issues from the listed below could take place during the purchase with activated cash back:

1) You chose a product or service cash back is not credited for in the chosen store.

2) The product was added to the cart before cash back activation.

3) The order was made before cash back activation.

4) More than 2 hours had passed since the time of cash back activation.

5) The order was made from different devices. For example, added it to the cart in a desktop browser and then paid for it from a mobile device.

6) You followed informational, advertising or affiliate links of third-party services after cash back activation.

7) The order page had been closed before the payment was processed.

8) Your device has an antivirus or ad-blocking software that blocks advertising links.

9) You have the extensions/mobile apps of third-party cash back services installed.

10) The order was made and paid for in a store’s mobile app (except that of AliExpress).

11) The Internet connection was lost when you made an order and/or paid for it.

12) Cashback on AliExpress is not credited if you use the proxy services with the IPs of Nigeria or China.

13) You used a rooted device.

14) The order was made and paid for by a legal body (company, corporation, etc.).

15) If your account in the store the purchase was made from is blocked, the cash back in Megabonus is declined.

16) Attn! We recommend installing the Megabonus extension before you start purchasing. In case of some issues, you will get a notification on that in the extension.

If none of the above-listed points apply to you, please contact Megabonus customer support after filling in the "Cash back isn't displayed" form..

Please remember that each store has its own cash back rules and limits. You can always click "Learn more" near the store's name to learn all cash back rules of the chosen store.

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