Why cash back is declined?
What are the cash back statuses, and why can it be declined?
Cash back goes through several stages: accrual, pending, the final status. According to this, cash back will have the status “Pending” from the moment of accrual, which will be changed to “Confirmed” or “Declined”. You can check the status of cash back in the “My cash back” section.
Cash back confirmation depends on following the conditions of the store. If cash back is declined, it means that some requirements: common or specific for a given store, weren’t met.
🔔 The withdrawal of funds is made by the user himself when the minimum amount of cash back becomes confirmed. If you are interested in why your withdrawal request was cancelled, check another article.
What are the common conditions for all stores?
There are several general requirements that should be met in order for cash back to become confirmed:
- Use only the promo codes that are offered by Megabonus;
- Don’t open disputes or cancel the order;
- Pay for the order at once without splitting the payment, transaction reversing or payment declination.
- If the store allows paying for the order after delivery, we don’t recommend changing the order contents, delivery address or personal information.
How to look up specific conditions for cash back confirmation?
The rest of the conditions may differ, and you need to look at them for each store separately. It is better to always check them before activating cash back.
To do so, click on the store card in your personal account, the conditions will be indicated under the category section:
The location is the same in the Megabonus mobile application. After selecting the store card, scroll through the categories to the "Cash back conditions" button. You will see the list of conditions, we recommend carefully looking at them before activating cash back.
What if I still have questions after cash back was declined?
In this situation, contact the customer support service and tell what exactly is bothering you and what questions remain. Provide this information to receive information sooner:
1. The order number,
2. The screenshot of the order on which the order number, items in the order and its total amount are displayed.
3. The check that confirms the payment for the order was successful (electronic or fiscal).